Michelin tyre plant, Dundee
The Michelin tyre plant in Dundee employs approximately 900 people producing up to 1,000 tyres per hour, 24 hours a day and 7 days a week. Constructive relations between the company and Unite the Union underpins a culture of mutual respect which supports the factory in operating self-directed work teams without management supervision outside office hours Monday to Friday. This means mutual trust, good relationships and behaviour are key.
The factory started Employee Engagement Surveys to identify issues and work to improve people's experience at work and relationships with the Company, and were surprised and concerned by low ratings on the statement "people are treated with respect". Despite efforts to address this, the survey a year later hadn't generated expected improvements, leading the company to conclude that it did not fully understand people's experience or expectations.
Workshops involving teams and their managers address the questions what does respect mean to you? All 900 people completed this process and the results were used to develop a 'Charter of Respect', compiled by a transverse team including Union reps.
With this work and other actions Michelin Dundee have improved the rating on whether people are treated with respect by 38%.
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