Fair Work in the Hospitality Industry: Workers Summary

Improving Fair Work in your Workplace

Know your rights at work
Ask your employer if they have an Effective Voice Champion, a Fair Work Champion, a staff network or a union representative that you can contact.
Speak to a union. Unite Hospitality has been providing support to workers across the hospitality industry.
As recommended by this Inquiry (Recommendation 2), put yourself forward to be an Effective Voice Champion. Effective Voice Champions should be an elected representative of the workforce who champions fair work amongst workers and supports the workforce to raise any fair work issues.

Know your rights and responsibilities on health and safety.
Ask your employer for translated material on health and safety if you need it.
Raise any health and safety concerns with your employer and participate in any consultations they run with staff on health and safety issues.
Contact Environmental Health in your Local Authority or seek advice from a Trade Union if your employer does not adequately address any health and safety issues you raise.
Ask your employer if they have an Employee Assistance Programme if you feel you need support with your health at work (including your mental health).
Ask your employer for their grievance procedure if you need to raise any issues at work, particularly around bullying and harassment.

Find out more about the Inquiry into Fair Work in the Hospitality Industry:

Link to the full report and additional information.
Workers Experiences in Hospitality gathered as part of the Inquiry. Tools for further action:
The Fair Work Self-Assessment Tool for Workers designed by the Fair Work Convention allows groups of workers to understand their individual and collective experiences of fair work (to be launched early 2025).
My World of Work has some useful information for both employers and workers.
Find out more about the Real Living Wage.